Jon Knisley is a senior consultant and technologist with a track record of designing, developing and managing digital solutions for Global 2000 companies in customer experience and operational excellence to achieve business transformation. He is currently the global Process AI lead at ABBYY. Previously he was a Partner at Reveal Group, the leading Intelligent Automation Services company. Jon also served as the Product Evangelist at the process intelligence company FortressIQ that was acquired by Automation Anywhere and was the Chief Architect at the Defense Department’s Joint AI Center. Jon is skilled at planning and executing go-to-market tactics, coaching early adopters and scaling programs in dynamic market environments.
Career Highlights:
- Designed enterprise workflow solution to redact PII from 45M documents with Hyperscience IDP, AWS CV and Appian BPA
- Served as Chief Architect for Business Process Transformation at the Defense Department’s Joint AI Center
- Created automation CoE for financial services firm that won Microsoft Power Platform partner award
- Commercialized AI/ML enterprise workflow and analytics platform used by eight Fortune 100 companies
- Managed large-scale ($1M+) omnichannel customer experience transformation programs
- Named Top 50 Intelligent Automation Influencer by Engatica in 2022
- Produced Top 10 website that Wired described as “state of the art”
Specialties: Digital Transformation, Customer Experience, Operational Excellence, Machine Intelligence, Enterprise Analytics, Market Development, Partner Ecosystems, Strengths-Based Management
Technologies: Robotic Process Automation (certified), Lean Six Sigma Black Belt (certified), Data Science (certified), Power BI, SQL, Python
Past Clients: Proctor & Gamble, Mastercard, Bloomberg, IBM, Reed Elsevier, FDA, Bristol-Myers Squibb, Capital One, Pfizer, Georgetown University, AOL, John Deere, General Motors, NASA, Merck
KEY PROJECT SUMMARIES
Multinational Financial Services Corporation
Conducted global advertising technology assessment and enterprise customer data strategy. Future state financial model identified $27M in annual savings from improved viewability, segmentation and attribution.
Multinational Diagnostics Company
Sold and managed project ($1.4M) to embed analytics software into molecular diagnostics system to increase accuracy by 42% and speed time to analysis by 200%. System improvements enabled product commercialization.
Global Publisher
Created and managed 3rd generation platform to deliver high-value industry seminars via OTT pay-per-view service. Program used multiple licensing models and partner revenue sharing to finance operations.
Federal Government Department
Designed and developed user experience for a global private social network that was the largest Drupal implementation at the time. Rescue project was a joint venture with Acquia.
Global Biopharmaceutical Company
Designed, developed and managed $12M, multi-year, first-in-class, online medical education program, delivering 500+ sessions annually across all brands. Technology was then adopted internally to reduce conferencing fees by more than 65%.
Multinational Industrial Company
Developed global digital architecture strategy for leading industrial group to create improved and expanded customer experiences across the buyer journey.
Non-Governmental Organization
Developed web strategy and managed digital services for Nobel Peace Prize-winning organization. Produced a virtual cross-country tour to increase issue awareness.