Author: Jon Knisley

Transformation

What is Process Intelligence?

FortressIQ is the process intelligence platform for the modern enterprise. That’s how we describe our platform, and process intelligence is what we deliver to our customers. But what, exactly, is process intelligence? Your business runs on processes. How you recruit, onboard, and train new employees, for example, is defined by the processes, subprocesses, and tasks that make these actions a reality. And processes extend to every area of your business. It’s how your products and […]

Intelligent Automation

Intelligent Automation in Government

With moderate investment and support, intelligent automation could free up 20% of the government workforce’s time by 2030, freeing up 600+ million labor hours annually. Today, intelligent automation (IA, or AI-enabled RPA) is changing the way business is done in nearly every sector of the economy. It offers great potential to help government maximize efficiencies, increase compliance, and liberate human workers to focus on higher value tasks. IA marries automation solutions—such as RDA, RPA and […]

Transformation

Four Proven Tactical Methods for Reversing the Tide of Digital Transformation Disappointment

The technology trade press has been flooded in recent weeks with articles around the ongoing struggles companies endure on their digital transformation journey. While nearly every company is in the midst of a transformation, the vast majority are facing significant obstacles to success. Digital transformation is too big to fail, so companies need to adopt proven strategies that deliver successful outcomes. Ipsos recently reported 79% of the organizations are formally tackling digital transformation but 90% are […]

CX

Retailers Need To Step Up Their CX Game To Survive

From rural strip malls across the country to Fifth Avenue, it has been a disastrous time for retail in the US. J.C. Penney, Sears, Payless, Gap, H.H Gregg, Gymboree, Bebe, RadioShack (and many more) each announced 100+ store closures in 2017. 2018 appears to be even worse with mall vacancies hitting a six-year high and more than 12,000 stores expected to close. The current retail apocalypse is even more astounding when you consider the current […]

CX, Technology

Are CDPs the Holy Grail of Modern Marketing?

A Customer Data Platforms (CDP) Drives Personalization and Enhances the Customer Experience. Wouldn’t it be great if you could … Send a customer, who has not purchased from you in 10 days, and is close to one of your restaurants, a push notification and invite them to stop in? Suppress any digital advertising displayed to your existing customers in order to focus on new acquisitions? Offer free shipping to a customer if they abandon their […]