Retailers Need To Step Up Their CX Game To Survive
From rural strip malls across the country to Fifth Avenue, it has been a disastrous time for retail in the US. J.C. Penney, Sears, Payless, Gap, H.H Gregg, Gymboree, Bebe, RadioShack (and many more) each announced 100+ store closures in 2017. 2018 appears to be even worse with mall vacancies hitting a six-year high and more than 12,000 stores expected to close. The current retail apocalypse is even more astounding when you consider the current […]