In addition to traditional operational excellence services, including process mapping, intelligent automation, process redesign, specialized offerings include:
Enterprise Capability Heat Map – quantitative assessment of process transformation opportunity across the organization by modeling available HRIS data
Process Transformation Readiness Assessment — evaluates an organization’s level of maturity in its process transformation journey, assessing its capabilities across various dimensions like strategy, leadership and technology
Operational Diagnostic – analysis of a business unit’s operations to identify potential areas for automation and improvement by evaluating people, processes, and technology landscapes
Process Intelligence Health Check – accelerated evaluation of a company’s process and task mining program against five critical dimensions through scoring, benchmarking, key findings and prioritized actions for each
Process Intelligence
> Process/Task Mining Accelerator
> Center of Excellence Playbook
> Value Realization Framework
> Digital Twin PoC/PoV/Pilot
Process Modernization
> Business Capability Heatmap
> Customer Journey Workshop
> Value Stream Management
> Process Mapping & Optimization
> Process Automation & Orchestration
LevelUp highlights stories on emerging technologies and the future of business. It’s stories and information curated from my email stream that I think is important to the near- and long-term success of my clients, partners and team. Please share with your colleagues, friends and family.
NOTE – If you are looking for data points to support just about any transformation programs? These are the Prime Numbers that I find myself coming back to regularly.
Skills and Traits of Elite Automation Teams
When it comes to transforming organizations these days, automation is king. Automating IT and business processes took major leaps forward during the pandemic, and the trend is expected to continue this year, as organizations navigate the new business environment. In addition to broad technical aptitude, core technical skills and an engineering mindset, building a versatile and elite team suited to automating processes across your enterprise requires critical thinking, a strong desire to make improvements and knowledge of the business. [22Mar2021 – CIO]
The OneOffice Organization
It’s been proven over the past decade of digital investment that a piecemeal tech approach in silos does not work. What we need is a vision for how enterprises effectively embrace tech through native automation, people, and process augmentation, and data-driven anticipatory insights. Connecting the front, middle, and back offices to create a touchless and frictionless digital experience is no longer a pipe dream. Almost overnight, it has become a “have-to-have” business environment and mindset to operate and compete effectively in this virtual new economy. [06Jan2021 – HFS Research]
Enterprise Automation Technologists
After years of false starts and lackluster results, organizations are suffering from transformation fatigue, but the current disruption is only going to accelerate the push for more automation, intelligence and analytics to secure a competitive advantage. The easy tasks have already been addressed, and now as companies tackle more complex use case that will drive real next-generation operating models, the stakes will be much higher and require a new class of technologists to support these programs. AI/ML has proven it can outperform seasoned professionals in the medical, financial services, legal and advertising industries. These studies have gone far beyond entry-level roles and exceeded performance along with massive time and cost savings. As companies transition these systems from the whiteboard into production and build out their intelligence platforms, the enterprise automation technologists will be critical to success. Companies will need specialists to address areas such as systems ethics and human-machine teaming, as well as many generalists to interface between business and IT. All the roles will require a unique combination of skills to identify technologies, understand their implications, and deploy them in a structured process that aligns with corporate objectives. [25Jun2020 – LinkedIn]
A BPM Renaissance
To execute a meaningful business transformation, you must first have a deep understanding of your current as-is state. Without this essential knowledge, organizations were blindly running transformation efforts, risking disruption far worse than anything an erstwhile competitor could have hoisted upon them. Enterprise leaders need a reality-based view of how their organizations operate and the complex interrelationships between processes, organizational functions, and the technologies that support them. They need the ability to dynamically monitor their organizational and process state as they transform. [12Jun2020 – Intellyx]
Change Your Operating Model
Companies need to move toward a next-generation operating model that combines digital technologies and lean operations capabilities in an integrated, well-sequenced way to achieve step-change improvements in revenue, customer experience, and cost. Zack Kelemen provides a great read on the roadblocks of scaling automation programs without changing your model. [09Jun2020 – LinkedIn]
Modern-Day Centaurs
Lingering economic uncertainty is driving many conversations around accelerating intelligent automation programs and potential job loss. Automation isn’t necessarily a bad thing and having a software agent or robot supplement your activities should actually improve the employee experience. The transition to a workforce that includes modern-day centaurs can be understandable unnerving. So when determining whether your role is bot-worthy, don’t look at it as a negative – consider if it can be enhanced, freeing you up for more sophisticated and higher-value tasks.
[03Jun2020 – Workflow]
Building the AI-Powered Organization
Organizations needn’t focus solely on quick wins; they should develop a portfolio of initiatives with different time horizons. Automated processes that don’t need human intervention, such as AI-assisted fraud detection, can deliver a return in months, while projects that require human involvement, such as AI-supported customer service, are likely to pay off over a longer period. Prioritization should be based on a long-term (typically three-year) view and take into consideration how several initiatives with different time lines could be combined to maximize value. [04Jul2019 – HBR]
CX Correlates To Business Performance
Businesses today are on a path toward customer-centric business transformation—and rightfully so. Organizations that report being “very advanced” in CX are over 3.5 times more likely to have exceeded their top 2018 business goal, in comparison to companies lacking CX maturity (61% vs. 17%). Additionally, experience is the primary way respondents cite their organization will set themselves apart from the competition over the next five years (25%), ranked above product quality (20%), innovation (13%), mobile (3%), and price (2%). [15May2019 – Adobe]
Supercharge Your Data Strategy
If data truly is among an enterprise’s greatest assets, CIOs must be able to produce tangible demonstrations of how all that information can be marshaled to advance the business, make employees more productive, or improve the customer experience. Whatever the ultimate aim is, smart enterprises are developing full-fledged strategies to try to break down barriers between data silos and unlock meaningful insights from those vast pools of data. [21Jun2019 – CIO]